2 Messages

Tuesday, August 18th, 2026 4:11 AM

Disrespectful and unprofessional

I have been with XFINITY since January and nonstop I have got hung up on gender discriminated against and the top it off the person that used to live here in this apartment I live in when I order Services. They had a block on it for Services here so when I called them, they took the block off and I order Services and they merge my account with hers now every time I get an order from them, it got her name on it and then I’ve been paying for Hulu and Disney+ and Peacock add free since I got Services and they have not worked for me. I have called four times in four weeks to get this resolved and they constantly giving me the runaround constantly lying to me and it’s always these foreign representatives. I’m to the point now today I’m gonna follow arbitration on Xfinity because for one you merged my account with someone else’s account without my permission that is considered data breach violation of my privacy and then you’re charging me for services that you’re not providing to me. I’m also gonna be following a complaint with the FCC and the consumer protection agency I’m not gonna play with you Comcast. [Edited: "Profanity"]

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Official Employee

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2.4K Messages

17 hours ago

Hi there @user_xf0xux. I am sorry to hear about your recent experience with our customer service agent You are in the right place and we are happy to take a look at this for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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