New Poster
•
3 Messages
Disputing a charge
Comcast attempting to charge me $189.00 for Storm Ready Wi Fi that I don't have and they have rejecting my complaint. Should I dispute the charge on my credit card?
New Poster
•
3 Messages
Comcast attempting to charge me $189.00 for Storm Ready Wi Fi that I don't have and they have rejecting my complaint. Should I dispute the charge on my credit card?
XfinityJeniece
Official Employee
•
3.6K Messages
3 hours ago
Hey there, @geocool, thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to help you with going over your billing details to ensure you are being billed correctly.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0