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user_sgqrfq
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Visitor

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1 Message

Monday, June 9th, 2025 3:27 PM

Disney+ is no longer part of my plan after paying the internet bill

After paying the internet bill, I went back to the app, and it popped up a credit card information screen as if I were paying Disney+ as a separate account. I thought the Disney+ Premium pack was free with an Xfinity account. Is there a way for you to fix this?

Question

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Updated 

3 days ago

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XfinityPeterH

Official Employee

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2K Messages

3 days ago

 

user_sgqrfq Happy to take a look at your account and see what options we have for you. Please feel free to send us your full name and address via our direct messages. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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