user_sm07t's profile

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3 Messages

Monday, May 4th, 2026 11:35 PM

Disney+ Hulu Bundle Ad Free

I upgraded my internet last week and got the Disney+ Hulu Bundle with the upgrade. When I was checking out, I forgot to select that I wanted the ad free version for an extra cost per month. I added it after checkout and when I check my subscriptions through the Xfinity app, it says that ad free is active but when I go to watch anything on Disney+ there's still ads. I've signed out of all of my devices, restarted everything, and then logged back in but nothing has worked.

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3.2K Messages

17 hours ago

 

user_sm07t Thanks for reaching out! If you just upgraded to the ad free version, you may need allow 24-48 hours for the change to sync over to your Disney+ account. 

 

(edited)

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