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user_b4dkwb
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2 Messages

Wednesday, March 18th, 2026 2:51 PM

Disney and Hulu activation

I have now spent over 50 hours over a month and still haven’t got my Disney and Hulu activated can someone please help 

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10 hours ago

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XfinityJamesC

Official Employee

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3K Messages

4 months ago

Greetings, @user_b4dkwb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about activating your Disney and Hulu subscriptions. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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Sillylilydog

Visitor

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4 Messages

3 months ago

I am having the same issues!! i just activated my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions   that require activation and the link send me back to add and manage subscrptions.  Its like ground hog day!!! help please!!!

2

user_b4dkwb

Visitor

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2 Messages

I had to give up on getting my Disney Hulu for free and went directly to Disney and had to pay for it. Xfinity says I missed the cut date and after fighting with them for over a month and many hours on phone they just kept trying for me to change my plan and with a larger amount.

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3 months ago

XfinityDena

Official Employee

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4.4K Messages

@user_b4dkwb I am sorry to hear you were having issues with activation. We would be happy to take a look. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 months ago

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user_y38ip3

Visitor

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1 Message

3 months ago

I am having the same issue.  I had an existing Hulu/Disney+ subscription that expired yesterday.  I cannot get a link from Xfinity to activate those services that I am now paying for through Xfinity.   I was going to try sending a  Direct Message, but I am not seeing the "Direct Message" icon....   Could someone from Xfinity reach out to assist please?

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XfinityEmilyB

Official Employee

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3K Messages

 

user_y38ip3 Welcome to our community forum! you've reached the perfect place to get help with your Xfinity account and services :). When you visit this link to view your subscriptions: http://www.xfinity.com/yoursubscriptions what do you see listed there?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 months ago

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XfinityPeterH

Official Employee

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2.9K Messages

 

user_y38ip3 I am glad we were able to open a ticket and get everything resolved for you in our DM. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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user_xv4dxd

8 Messages

2 months ago

I'm  having the same issue.   Cant call and talk with a human anymore.  Did you get any answers from Xfinity's clearly AI support team?

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XfinityKei

Official Employee

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2.5K Messages

@user_xv4dxd  Thanks for reaching out I see your direct message and our team will continue to assist you there. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

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2 months ago

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user_xv4dxd

8 Messages

no.  i don't believe you're a human.  and no.  my question hasn't even been addressed, let alone answered.  I'm cancelling Xfinity.  AT&T Fiber is better anyway.  BYE!

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2 months ago

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