Visitor
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2 Messages
Disney+ Activation Problems
I’m trying to activate my Disney+ subscription that supposedly comes with my 2gig internet subscription. I even opted to buy the $7/month ad-free version. I’ve tried several times and with several different emails but each time I go to activate using the activation link found on the manage my subscriptions page, a message pops up after sign in saying Manage your subscription to complete account activation. You are attempting to activate a subscription through a third party….
I don’t have a subscription outside of Xfinity and never have with this email. Please help!
[Edited: "Personal Information"]
XfinityMarshante
Official Employee
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1.1K Messages
7 hours ago
Hello @user_vaygnh, thank you for taking the time to leave a post. Sorry to hear that you’re running into issues activating your Disney+ bundle. I can definitely understand how frustrating that is, especially when it’s supposed to be a quick and easy process. I’d be happy to walk through it with you.
Once you click Activate, you should see a confirmation message letting you know that you’re being redirected from Xfinity to activate your Disney+ subscription. From there, confirm that you want to proceed and follow the on-screen steps. You’ll be asked to enter the email address you’d like to use for your Disney+ account, then click Continue and complete the prompts. After following those steps, what happens next? Are you receiving an error message, or does the activation not complete?
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