Disney+ Activation Problems

I’m trying to activate my Disney+ subscription that supposedly comes with my 2gig internet subscription. I even opted to buy the $7/month ad-free version. I’ve tried several times and with several different emails but each time I go to activate using the activation link found on the manage my subscriptions page, a message pops up after sign in saying Manage your subscription to complete account activation. You are attempting to activate a subscription through a third party….

I don’t have a subscription outside of Xfinity and never have with this email. Please help!

[Edited: "Personal Information"]

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XfinityMarshante

Official Employee

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1.2K Messages

1 month ago

Hello @user_vaygnh, thank you for taking the time to leave a post. Sorry to hear that you’re running into issues activating your Disney+ bundle. I can definitely understand how frustrating that is, especially when it’s supposed to be a quick and easy process. I’d be happy to walk through it with you.

Once you click Activate, you should see a confirmation message letting you know that you’re being redirected from Xfinity to activate your Disney+ subscription. From there, confirm that you want to proceed and follow the on-screen steps. You’ll be asked to enter the email address you’d like to use for your Disney+ account, then click Continue and complete the prompts. After following those steps, what happens next? Are you receiving an error message, or does the activation not complete?

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user_vaygnh

Visitor

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7 Messages

After pressing activate and after inputting my email address (btw I've tried a couple different email addresses, none of which i have an active subscription to disney+ with) a message on disney's website says:

Manage your subscription to complete account setup

You are attempting to activate an offer for a subscription through a third party partner. In order to complete the activation you will need to manage your existing subscription. Accounts must be managed separately. If you’ve recently canceled, you’ll need to wait until the end of your billing cycle to complete set-up.

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30 days ago

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XfinityJanelle

Official Employee

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2.2K Messages

@user_vaygnh Lets take a closer look at the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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30 days ago

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Customer Service

user_vaygnh

Disney+ Activation Problems

XfinityMarshante

user_vaygnh

Manage your subscription to complete account setup

XfinityJanelle

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