5 Messages
Dishonest Company
Beware:
Xfinity Store by Comcast Branded Partner Oak Ridge
Oak Ridge Xfinity Store! Short version: Xfinity store took in my cellphone trade and never mailed them to corporate.
Went into the store (4 months ago) did their special for the free upgrade and got a new iPhone as we inquired about the price he assured us that we would be getting the upgrade and the upgrade credit but the representative did not return my phone (which is thief) and now I am being charged $300.00 for the remainder of my old phone. Beware: when upgrading your old phone ask them for the mailing packet as they are NOT to keep your phone as it is your responsibility to mail back. Wish I would’ve known that whenever I traded in my old phone, which was not even a year old. I’m now stuck paying for a phone that they stole because I was told by the rude boy that they mail them in. I am not happy at all filling a police report tomorrow (Oak Ridge police and filing a civil complaint/theft).
Do not use this store and go read their reviews as they are very dishonest.
XfinityJeniece
Official Employee
•
3K Messages
3 months ago
Hey there, user_3nvbad, thanks for reaching out through Xfinity Forums regarding your experience at the store. This is definitely not the customer experience we want you to have, and we would be happy to help with getting feedback submitted regarding your issue.
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