Visitor
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7 Messages
Disgusting way to treat people [Edit]
Xfinity is the Worst Company I have ever dealt with.
I spoke to a customer service representative several months ago and she out and out LIED. She said my bill would be lower. It is higher. She said I would keep the same channels. I have less channels. I also have problem with the service of cable going in and out. And I also have a slower Internet, and she said it would be the same Internet.
I went to an Xfinity retail location and tried to resolve it there. I was told they don’t help with anything about xfinity services.
Today I called a customer service line and thought I was talking to Xfinity customer service. This person was not from Xfinity and did not identify that she was from another company until half way through my personal information. Consistent lies.
So I called because I was lied to by the first customer service representative. I wanted some corrections to the billing and reasons of why I didn’t get what that customer service person said I was to get.
Then today’s customer service person works with other companies (which she only identified halfway through the call), and that made me distrust her completely. She asked several personal questions before identifying herself.
Xfinity has lied, false advertised, and basically has disgusted me. I have spoken to many other people who have Xfinity services and they are just as angry, and frustrated and disgusted as I am.
if I can’t straighten this out directly and clearly then I want my account canceled WHEN I say it should be canceled. I work from home and need services. I hate these lies.
Please call me directly to correct these concerns.
Again
Expert
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31.8K Messages
1 day ago
@user_k24fby
No one from here is going to call you; everything is kept here in the Forums.
Can you please tell us what your issue is [without complaint] so that an Official Employee [from Corporate] can respond to you here.
Thanks.
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XfinityAirelle
Official Employee
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2.7K Messages
1 day ago
We hear you, and we’re really sorry for how frustrating and upsetting this experience has been. No one should feel misled or bounced around — especially when it comes to something as important as the services you rely on every day, especially for work.
We want to be completely transparent and help make this right. If your bill ended up higher than what was promised, channels were removed, and your internet is performing worse after a change that was supposed to keep things the same — that’s not okay. You deserve clear information and reliable service, and we’re here to dig into what happened and fix it wherever we can.
As for your recent call, if the person you spoke with didn’t clearly identify they were not Xfinity, that’s absolutely concerning. We can review that interaction too and make sure you’re only dealing directly with us moving forward.
To look into your account and sort this out fully, we’ll need a few details. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_k24fby
Visitor
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7 Messages
1 day ago
I see your instructions to dm you.
PLEASE call me at [Edited personal information].
i am not able to continuously text or dm. I am
disabled.
(edited)
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user_k24fby
Visitor
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7 Messages
1 day ago
What I want is the same cost prior to the last change when that customer service person lied to me. I also want HBO back, she never said it was going to go away. I want the same channels I had previous to this customer service person lying to me.
I want the same Internet speed that I had before. I want the Internet to not be disrupted every day around five 6 o’clock or most days.
I want the cable stations that I am watching to work properly. Sometimes they do and sometimes they don’t.
and I don’t want to pay more for what that customer service person said I was to keep.
As far as today’s customer service person, tell your employees to identify their purpose directly at the beginning of a conversation. Not simply well “OK sure I can help you” Which again is making promises that attempt to manipulate the customer who is paying for service.
Thank you.
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user_vp41xl
Visitor
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1 Message
1 day ago
I would like to agree with this statement. I called to get in touch with home service and this person with a different accent is asking so many things and he was saying your charging now for a service to come to check my home security. so I high up. I have been with comcast for 30 years and your customer service you are using are machine we are people and elderly that are loyal to you , and not gadget knowledgeable,
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