Visitor
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4 Messages
Discontinuing Services
Hi Michael, it's Xfinity Assistant.
Your ticket [Edited: Personal Information] regarding your Credit escalation (Integration) has been reviewed. Unfortunately, we couldn't approve this request, and we have closed the ticket.
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See ticket above
I talked to a rep way back - about a month ago who specifically stated that there would be no charges for discontinuing your service. Reason for leaving - shoddy and poor internet service. I followed up and it was also stated again that this charge would be removed. I now have a bill for $130 which I refuse to pay. Your response to this and the service you provided is unacceptable.
Nothing is said about why the ticket has not been approved. I have contacted the Better Business Bureau and the Secretary of State in Illinois to let them know that customers are being deceived with Xfinity practices. In addition, I may seek legal action.
EG
Expert
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116.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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604 Messages
2 hours ago
Hello @mmlachak, thank you for taking the proper steps in creating an official post. Our team can take a closer look to check on the status of the escalated complaints that were submitted. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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