U

Sunday, February 4th, 2024 12:29 AM

Closed

Discontinue home phone service

Today I had ever worst customer experience with xfinity. 

I called to find ways to reduce my bill , either in chat agent or  phone support helped me . Instead they gave me a phone number that is not valid .

Anyone has email address of the xfinity support or any way u could suggest to disconnect home phone service  

Official Employee

 • 

1.1K Messages

1 year ago

Hey @user_ow0klm, thank you for reaching out to Xfinity Support on our forums. We can certainly help get the phone service removed. When you get a chance, can you send us a direct message?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

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