Disconnect

Question

Want to disconnect service

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAirelle · Answer

757jetip Hi there! We are sorry to hear you would like to cancel but our team is happy to assist.

Can you please send us a direct message with your full name and service address?

How to send us a direct message:

- Click “Sign In” if necessary.

- Click the “Direct Messaging” icon.

- Click the “Start new conversation” icon, which looks like a pencil and paper.

- In the “To:” line, type “Xfinity Support.”

- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

- An “Xfinity Support” graphic will replace the “To:” line.

- Type your message in the text area near the bottom of the window.

- Press Enter to send it.

Talk to you there!

Customer Service