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user_gb3djn
1st Topic

Visitor

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1 Message

Friday, February 13th, 2026 8:04 PM

DISCONNECT

XFINITY/COMCAST I am extremely frustrated because Comcast is NOT allowing me to disconnect our service. I called on 1/20/26 to disconnect (confirmation # [Edited: "Personal Information"]) and was assured the service would be disconnected and a refund for $58.31 would be forwarded. We did NOT receive a refund and our service was NOT disconnected and comcast issued a NEW bill for feb-march cycle in ERROR. I called AGAIN on 2/3/26 and the account was still NOT disconnected and I was told I should pay the balance (for service that I have not received since I cancelled our service on 1/20/26!!) to clear our balance and would then be refunded the payment PLUS the original $58.31...THIS IS COMPLETELY RIDICULOUS!!! ....I need our account disconnected IMMEDIATELY as I request FOUR WEEKS ago!

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Updated 

2 hours ago

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XfinityJon

Official Employee

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1.1K Messages

22 days ago

Good afternoon user_gb3djn. I will be more than happy to look into this, and to assist you further. I do see you have already sent a direct message. I will go ahead, and continue working with you there. 

 

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user_d8uodi

Visitor

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1 Message

2 hours ago

I am having almost the exact same problem.  I called customer service on January 23, asking that my service be disconnected as of January 26, the end of my contract.  I unplugged my router and thought comcast would follow through.  They are still billing me.  What gives?

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XfinityJanelle

Official Employee

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2.1K Messages

HI @user_d8uodi Thank you for your comment on your account today. I am happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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