DaveSP's profile

Regular Visitor

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3 Messages

Monday, June 22nd, 2026 12:27 PM

Disconnect Service Moved out of the Country

I have moved out of the country and do not have a way to call Xfinity or schedule a callback. I need to disconnect my service.

Oldest First
Selected Oldest First

Official Employee

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2.8K Messages

1 hour ago

 

DaveSP We can help. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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