Disconnect Request Submitted NOT BY ME

I recently activated new service (literally a few days ago) and the following day my service was cut off. When contacting agent via chat they said a disconnect request with the reasoning of “30 day MBG” was submitted and my account had a cancellation date listed for 8-1-26.
I DID NOT do this!!! Please help me get my services back on, as we homeschool our kids and depend on the internet to do so!!!

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XfinityJorge

Official Employee

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3.1K Messages

11 hours ago

Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about the connection issues with the account, and I am happy to review all of this to see what is going on. Our team has your back and will make sure to turn your experience around. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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Customer Service

user_c82hg8

Disconnect Request Submitted NOT BY ME

XfinityJorge

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