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user_c82hg8
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Friday, July 31st, 2026 5:15 PM

Disconnect Request Submitted NOT BY ME

I recently activated new service (literally a few days ago) and the following day my service was cut off. When contacting agent via chat they said a disconnect request with the reasoning of “30 day MBG” was submitted and my account had a cancellation date listed for 8-1-26.
I DID NOT do this!!! Please help me get my services back on, as we homeschool our kids and depend on the internet to do so!!!

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11 hours ago

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XfinityJorge

Official Employee

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3.1K Messages

11 hours ago

 

Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about the connection issues with the account, and I am happy to review all of this to see what is going on. Our team has your back and will make sure to turn your experience around. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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user_c82hg8

Visitor

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2 Messages

I done this minutes after posting my question. No response yet

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11 hours ago

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XfinityJorge

Official Employee

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3.1K Messages

Thank you for your response! Can you send us another DM that includes your full name and service address, so we can start looking into this.

Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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