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user_2ytbm1
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1 Message

Sunday, August 2nd, 2026 5:35 PM

Disconnect my internet service

I want to disconnect my internet service but there is no other option than scheduling a call. I am outside of the US and not able to call Xfinity. Now I am stuck and they are charging me every month. This should not be legal. 

Question

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Updated 

12 hours ago

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EG

Expert

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119.7K Messages

12 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityCliff

Official Employee

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476 Messages

12 hours ago

Hello @user_2ytbm1, and thank you for reaching out on our Xfinity Community forums!  We're here to help!

I can understand how frustrating this must be, especially when you're outside the U.S.

Our team would like to help review your situation and explore available options. Please send us a Direct Message* with your full name and service address so we can take a closer look at the account and assist further.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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