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Miguel650
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12 Messages

Saturday, May 2nd, 2026 6:05 PM

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying.

This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering exploring other providers that offer what I actually watch. Xfinity should be doing more to keep their customers happy, especially when it comes to key channels like these.

I’m undecided whether to wait and see if this gets resolved, but it may be time for me to move on.

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6 hours ago

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VAIN

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10 Messages

7 days ago

Fantasy football requires RED ZONE . This is very important. I will pay extra.

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user_g7l2mj

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1 Message

6 days ago

I agree. I think xfinity wants to lose customers. If I leave xfinity I ain't ever coming back to any product they offer. And bad word of mouth will lose them more potential customers. Teating long time customers poorly isn't good policy. 

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XfinityCliff

Official Employee

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311 Messages

Hello @user_g7l2mj and thanks for posting on our Xfinity Community forums. 

I hear how frustrated you are, and that this situation has made you feel that long-time customers aren’t being valued. That’s never the experience we want anyone to have, especially those who have been with us for so long.

Please know that we are actively working behind the scenes to get this NFL RedZone issue resolved as quickly as possible. These negotiations can be complex, but our goal remains clear: to bring you the content you enjoy and expect.

We truly appreciate you taking the time to share your feedback. It helps highlight how important this is to our customers. We hope to earn back your confidence, and we’re committed to keeping you updated as things progress.

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6 days ago

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Anon1274654

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8 Messages

5 days ago

Since Xfinity will not get the channels back, we need to get credit on our subscriptions, that should include SF Giants and the As, as they went to pay for view. The other option would be to sign up with the NFL Network for six months $14.95/ per month. So Xfinity reduces my monthly subscription fee so I can sign up with………..Dieter

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XfinityJohnG

Official Employee

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2.8K Messages

Thank you for reaching out here. I can definitely understand the frustration of losing those channels for now. Disney/ESPN, the owners of NFL Network, have not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work towards making this programming available again with fair pricing, terms, and conditions for customers.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_ican36

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1 Message

3 days ago

Have you tried calling Xfinity? Can never speak to an agent.  Only an imbecilic voice who never gets you to the proper person. Recently NBC was cancelled.  Now NFL & if owned by Disney...ABC will be next. With all the $$ Xfinity charges...they can't "afford" to continue  including this in our service?   Someone told me HULU has NFL network.  Time to drop Xfinity. 

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user_u0eae8

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10 Messages

I actually did bit the person that answered the phone was clueless. I could tell they had no real idea of what was going on. Almost 95% of the time when you call you will get someone that is reading from a script. They have no idea what you are talking about. There is a serious disconnect between customers and Xfinity support. This may be politically incorrect to say but it is what it is. When I am spending my hard earned money I don't think it's asking too much to have someone that cn understand what you are saying and give you real help....not scripted reply

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3 days ago

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Charly1823

25 Messages

3 days ago

I got a Vseebox.  It doesn’t have DVR capabilities but there is absolutely no series I cannot watch, there is an extensive on demand catalog and there are tons of movies and absolutely no monthly fee.  I still have Xfinity Internet but today I got rid of the TV part of my service.  I eliminated $150 off my monthly expenses just like that.  And the best part is, I won’t keep losing channels and increasing my monthly cost anymore.  

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user_qt9dzs

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1 Message

1 day ago

I hold on to see if thisvis resolved because redzone is the only reason I keep xfinity because I don't watch much on the platform itself 

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1Broadcastboy

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4 Messages

16 hours ago

Xfinity Management ... if you haven't noticed, you guys charge a LOT of money. Some of us remain loyal despite you doing so. Both you and the NFL are greedy. That said, the people being "hurt" are those who have been paying the premium tier. Maybe it's time to say, "You know, we did well this for a few years now, let's just make it available to more people." This is silly and if not resolved, it will be a final starw for my loyalty and I will cut the cable. 

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AixWndy

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2 Messages

6 hours ago

I agree. I’ve remained a loyal Xfinity customer for the access to the NFL network. If Xfinity doesn’t bring it back, I may be forced to look elsewhere 

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