Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying.

This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering exploring other providers that offer what I actually watch. Xfinity should be doing more to keep their customers happy, especially when it comes to key channels like these.

I’m undecided whether to wait and see if this gets resolved, but it may be time for me to move on.

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VAIN

Visitor

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10 Messages

2 days ago

Fantasy football requires RED ZONE . This is very important. I will pay extra.

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user_g7l2mj

Visitor

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1 Message

1 day ago

I agree. I think xfinity wants to lose customers. If I leave xfinity I ain't ever coming back to any product they offer. And bad word of mouth will lose them more potential customers. Teating long time customers poorly isn't good policy.

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XfinityCliff

Official Employee

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293 Messages

Hello @user_g7l2mj and thanks for posting on our Xfinity Community forums.

I hear how frustrated you are, and that this situation has made you feel that long-time customers aren’t being valued. That’s never the experience we want anyone to have, especially those who have been with us for so long.

Please know that we are actively working behind the scenes to get this NFL RedZone issue resolved as quickly as possible. These negotiations can be complex, but our goal remains clear: to bring you the content you enjoy and expect.

We truly appreciate you taking the time to share your feedback. It helps highlight how important this is to our customers. We hope to earn back your confidence, and we’re committed to keeping you updated as things progress.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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Anon1274654

New Poster

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8 Messages

7 hours ago

Since Xfinity will not get the channels back, we need to get credit on our subscriptions, that should include SF Giants and the As, as they went to pay for view. The other option would be to sign up with the NFL Network for six months $14.95/ per month. So Xfinity reduces my monthly subscription fee so I can sign up with………..Dieter

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Customer Service

Miguel650

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

VAIN

user_g7l2mj

XfinityCliff

Anon1274654

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