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Miguel650
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Saturday, May 2nd, 2026 6:05 PM

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying.

This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering exploring other providers that offer what I actually watch. Xfinity should be doing more to keep their customers happy, especially when it comes to key channels like these.

I’m undecided whether to wait and see if this gets resolved, but it may be time for me to move on.

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14 minutes ago

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Miguel650

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3 days ago

This is a follow-up to my original post regarding Xfinity dropping NFL Network/RedZone and me considering leaving. I had an appointment with AT&T this past Saturday and was honestly surprised to learn I’d be paying almost $200 less if I switched. On top of that, they still carry NFL Network and RedZone.

I stayed with Xfinity over the years because I believed in loyalty, but it feels like that loyalty wasn’t returned as my bill kept increasing year after year. This whole situation may have been a blessing in disguise because it opened my eyes to how much I’ve been overpaying. I honestly assumed every provider charged about the same, and that was my mistake.

I’m still doing my research before making a final decision, but definitely food for thought for anyone who hasn’t compared providers in a while.

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XfinityAbby

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874 Messages

I do understand why this can be frustrating when it comes to losing channels you love @Miguel650, It is always good to evaluate your options and make sure you are getting the services that you need for your home. We are always happy to review your account and options with you. In regard to the NFL channels being lost

Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

 

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.

 

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3 days ago

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Miguel650

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Looking at your response, it honestly feels more deflective than reassuring. As a long-time customer, I’m not really sensing that loyalty is valued here. Between losing NFL Network/RedZone and seeing my bill continue to rise over the years, I don’t feel like a valued customer at all.

I stayed with Xfinity because I believed loyalty mattered, but this experience is making me seriously reconsider that.

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3 days ago

XfinityAbby

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874 Messages

It is not our intention to make any of this seem deflective @Miguel650. We are working hard to get a resolution to get these channels back. I also have a Link with additional information on this. We can also look over your account to see what promotion options are available if you would like. 

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3 days ago

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user_1tr2m9

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The 2026 NFL Schedule release is tonight and we get <Edited: Language> by not having the NFL Channel......Xfinity is charging outrageous fees and our bills keeping going up and up w/o any say on the matter.  They can say to call them and discuss lowering your bill but all the promotions are for new customers - not loyal customers who have been subscribers for decades!!!!  

(edited)

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2 days ago

user_pwsip3

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2 days ago

I too feel the same been a subscriber since it first started in the 80s as ONTV have never been more disappointed if my nfl network and redzone is not restored by the start of season I will definitely cancel my 45 year subscription 

Mark L. Franklin park Illinois 

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user_0q04ig

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Has anyone noticed that Xfinity is cutting NFL-related content from ESPN channels as well?  Xfinity isn’t broadcasting the schedule release on ESPN2, even though ESPN2 is broadcasting it.  NFL Live on ESPN has been replaced on Xfinity. So now we’re being charged for two channels that we either don’t get or we either don’t get full content. This can’t be legal, has to be some type of breach of agreement on our contracting for these channels. 

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1 day ago

XfinityAngie

Official Employee

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2.6K Messages

 

user_0q04ig, 

Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

 

Please know Comcast pays programmers to bring you the entertainment you love, and so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

 

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit https://www.xfinity.com/programmingchanges.

 

(edited)

I am an Official Xfinity Employee.
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1 day ago

user_3q3hlg

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1 day ago

I am [Edited: "language"]!!! I knew this was going to happen when stupid ESPN got control of those channels. Comcast is just doing this so they can charge us more!!!

(edited)

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Again

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@user_3q3hlg​ 

No, ESPN is doing this so Comcast can charge you more.  If Comcast solely was doing this, they wouldn't care and would have accepted ESPN's price.  Do you honestly think that Comcast wants to pay more?   They are a consumer just like you are.

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22 hours ago

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user_t0pgo7

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8 hours ago

It's not a Xfinity problem, having worked in a cable company, it's the network that's the problem, they're trying to put this in a higher tier of channels that will cost us more to get NFL network and Redzone. Xfinity is battling them to keep in the same channel lineup so it wont cost us more. Believe me, I miss my GMFB too. In the end I believe we will get it back. 

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user_sxmvoi

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AND Xfinity already raised my monthly rate this year.  AND they are now offering less channels.  No worries - I will find another solution.

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7 hours ago

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user_uoft7y

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2 hours ago

No, you're part of a paid campaign by ESPN to try to leverage COX into caving in a negotiation for which they have all the leverage.  And you're not fooling anyone.

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user_lhp0su

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1 Message

57 minutes ago

I agree! This makes me so mad! Why does everyone gave to be so greedy! Don't take the dans into consideration! Awful!!!

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user_1iaept

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2 Messages

37 minutes ago

Oh i will definitely yank my cable if they don’t get this settled by the end of July! 

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user_1iaept

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2 Messages

28 minutes ago

What really angers me with Xfinity is there are no loyalty programs. There’s more options everyday. This will most likely send me streaming sooner than later. I think if you’ve been a customer for over 30 years you should get some kind of loyalty

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XfinityCarolyn

Official Employee

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204 Messages

@user_1iaept Thanks for reaching out to us regarding loyalty offers for your account. I would be more than happy to check your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
 
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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14 minutes ago

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