Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

I too am very [Edited: "Language"] about losing NFL network, was my favorite channel. Pay over $300/month and can't watch my favorite channel. 

Hello @Miguel650, Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.

Makes my decision to explore other options much easier!! Glad my contract is coming to an end!

I too have been a loyal customer of Comcast. Every year my rates go up and the service keeps revolving into a less than desirable format. I am now paying THREE TIMES what I paid six years ago but have less choices of programs. I too am actively searching for another company to go to. I have been loyal to Comcast but considering what I have lost in the past and am now paying for much less I have no choice but to seek greener pastures.

The combination of the contract disputes between Xfinity/Comcast, Scripps, which carries my local CBS programming, and Disney/ESPN which carries the NFL Network also has me now looking at other providers. I've been a loyal Comcast/Xfinity customer for decades. If this dispute does not end by the time my next payment comes due, and no solution appears imminent, then I will initiate a change to another provider, which will also include internet.

I agree. It might be time to end my relationship with Xfinity. After paying extremely high prices for years now and spending 1000’s on cable TV every year, losing one of my favorite channels might be the last straw.

I have been a customer for more than 20 years, paying increasingly ridiculous bundle costs for years.  Disney bought Hulu form Comcast for almost $9 billion.  To have Xfinity quibble about cost of NFL Network and RedZone - 2 of my favorite stations - is mind boggling.  How are these decisions made without consultation of users who pay for expected services!  I would be fired in an hour if I ran my business like this.  I am seriously considering dumping the product and go to all streaming services.  Treating customers like trash is going to directly impact the bottom line, if that is what they are looking to protect.

Since we are not getting what we are PAYING for is there compensation?

I want a refund for services not rendered. 

A couple things here, why are you guys ditching/not broadcasting NFL Network and channel 655 Fox (this channel is for local news and broadcasts NFL games during the season.) I have been a customer for over a decade now and was promised these channels to be grandfathered in with my plan (which is almost $300.00 every month. I for see myself cancelling and terminating my subscription soon and using Google fiber for its faster and more reliable services. Y'all just keep on wanting more money from loyal customers with less material, get it together. 

I completely agree with you.  We've been customers for over 10 years now and have seen our bill continue to rise every year.  Comcast's 2025 revenue was in excess of $123 billion (that's with a B) and we're supposed to believe they are looking out for their customers? Not likely. Time to cancel and go streaming only.  

Not fixed by opening day.  I'm gone.  Period.  End of story.

My wife and I have been Comcast customers for over 20 years, which makes this situation especially frustrating. We’ve paid consistently high prices for cable and internet, only to see channels like the NFL Network removed without any prior notice. While costs continue to rise, the value of the service keeps declining.

Comcast often says it values its customers, but decisions like this suggest otherwise. Given the significant profits the company has made—especially from long-time, loyal customers—it’s disappointing that it wouldn’t absorb the cost of maintaining the NFL Network rather than passing the impact on to us.

A gesture like that would show genuine appreciation for customer loyalty. Unfortunately, it feels like the focus is more on maximizing profits than on maintaining trust. Unless something changes, we’ll be looking for a better alternative and will leave Comcast as soon as we find one.

I have been a loyal Comcast customer for decades and in turn get treated with price increases every year for less channels.  You charge me extra for red zone so where’s my refund?  Horrendous customer service !!  The last straw !!!!!!!!