Visitor

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4 Messages

Tuesday, June 10th, 2025 10:15 PM

Disappointed in cable card support being discontinued

I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increase in the bill of about $30. I now have a piece of TiVo that was working fine and is now useless. I can understand not providing or authorizing new cable cards, but existing customers should have continued to be supported.  

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Visitor

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2 Messages

1 month ago

My TiVo also stopped working and they gave me a stream box, fortunately my TiVo downstairs is older and does antennae :)
I tried the stream box and its pretty much a Roku that has local and cable channels but is impossible to navigate the menu without the voice control
the remote is very feature poor cant even pause one channel while watching another and switching back and forth

also all recorded shows are online so if you internet goes down you don't have internet or tv :( before internet could be down and tv work or vice versa 
going to cancel all comcast and just get a Roku in stead if my TiVo OTA stops streaming and stop paying $15 a month for comcasts steam box and another $70-80 for the the service 
I can watch the 30-40 local channels on my antennae from my TiVo Romeo that I switch to upstairs when they decided i get the first cable card free and second one for $10 years ago
The TiVo Romeo has been good enough plus Netflix and Amazon still works on it but not all areas get antennae TV 

Sad Tivos days are numbered they have stopped making new TiVo's and they are selling their Apps/menus guides etc. to TV and cable providers 
I loved every time a cable provider called and told me about all the new features i have been using on my TiVo for over 20 years :)

Its hard to change to their menu it just doesn't make sense to me ??? all you can do is talk to it, nice but not a feature i needed or wanted 
kind of like AI i dont need it, dont want it and did not ask for it 

AI please delete your self is all I would ask :) you are probably talking to AI on your comcast remote No Thanks !

Visitor

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2 Messages

Just get a TiVo OTA aka Over The Air aka Antennae TiVo and or a Roku when it stops streaming :)

I had the same thing happen to my TiVo going to cancel Xfinity and use my TiVo Romeo OTA

the comcast stream box menu is terrible compared to the TiVo menu I have used for 20 years plus cant pause one channel and watch another and switch back 

you know what i have done for 20 years on my TiVo :( 

voice menu it ok but not something i would ever use I don't talk to electronics aka phones TVs computers etc. its like talking to a 2 year old

plus if you lose internet you loose TV before if internet went down cable tv still worked now its useless without internet :(

Official Employee

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4.7K Messages

Hi user_b1ngjq! Thanks for reaching out on our Forums. We appreciate you taking the time to share this valuable feedback with us. Your loyalty to Xfinity means everything to us, and we certainly would hate to lose you as a customer. I absolutely understand your concerns and can certainly get your feedback passed along. In the meantime, please let us know how we can be of any support with your services/account. Here are the detailed steps to Direct Message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

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Visitor

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1 Message

1 month ago

Whelp, I guess it's good bye Comcast 

Official Employee

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530 Messages

Why is that, @user_sj9ts3? As technology advances it becomes very hard to keep antiquated technology along for the ride. We have made many changes recently that make the adjustment over the latest and greatest equipment that we offer like, including your first 4K TV box at no additional cost with our new simplified plans. If you would like to review these options please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

26 days ago

I’ve used both Comcast and Ti-Vo for YEARS. Cable card stopped authorizing channels, Ti-Vo and Comcast both promised that Comcast would bring out a new Cable Card that would fix it. NOPE. Technician arrived only to say they no longer support Ti-Vo, no longer have cable cards. So I had to give up Ti-Vo. Why wasn’t Customer Service aware of this change? Why didn’t customers receive a letter or email letting us know? I feel like these are the kinds of things that make Comcast so frustrating for the customer.

(edited)

Visitor

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2 Messages

Same for me.... disappointed about communication on this issue, and had to give up my TiVo after over 20 years.  I'm rethinking whether to keep TV from Comcast, it's hardly worth it.  

Visitor

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3 Messages

Over 20 year Ti-Vo user myself. I miss the ease of the Ti-Vo remote, and setting recordings. And now my recorded shows are deleted quickly.

Visitor

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2 Messages

17 days ago

Add me to the list of long-time TiVo users who suddenly lost access to HBOmax channels that I have been paying for for years. I can still get all of the basic cable channels, so my cableCard works, but it has not been authorized for HBOmax. Some of the comments in this group suggest that it is possible to get that authorization into the cableCard. Is that true?

Visitor

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3 Messages

@user_uje0d7​ I’m not sure, Comcast only told us they no longer authorized Cable Cards, and any channel we got through Ti-Vo would have to be streamed. 

Visitor

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2 Messages

Comcast wants me to change my package. It saves money (no longer paying for premium channels that I can no longer get), but I am afraid that a change to the new package will completely block my TiVo. I have spent too much on a TiVo storage upgrade to take the risk. Can someone from Comcast tell me what would happen? Of course, Comcast makes more money if I have to continue to pay, so there is that.

Official Employee

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2.9K Messages

 

user_uje0d7 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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4 Messages

@user_uje0d7​ Based on what I know as as former long-time customer user that went through this with Comcast about a year ago, if you do ANYTHING, you will lose your cable card’s working status and will no longer have any channels on your TiVo. There is no solution for this except to trash your TiVo and get one of Xfinity’s boxes or a low-level decoder or use their Xfinity Stream App. I can tell you my experience with the Stream app not great (let’s start with no pausing Live TV) and I don’t think you would like it either coming from TiVo. You are stuck where I was my friend except I purposely rebooted my TiVo not aware I was killing my cable card’s so be aware that even a TiVo reboot and there goes the cable card. After getting over my frustration, I moved to YouTubeTV and am very pleased. Zero complaints and user experience comparable to TiVo but different. Unlimited DVR. Good luck. 

Frequent Visitor

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9 Messages

14 days ago

A few months back when my promotional price ended Xfinity offered me a new promo and the agent insured me that I would not affect my Tivo cards. When the email came with my new contract the Tivo cards were missing. I quickly called Xfinity and cancelled the new promo, I am now paying full price for Internet & Cable. I have 2 Ramios and 6 Mini's all networked through Moca and from everthing I've read it doesn't look like there's any good solution when Xfinity finally pulls the plug.

Visitor

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1 Message

10 days ago

It does appear like Xfinity intentionally "obsoleted" cable cards to force customers to use (and pay for) Xfinity cable boxes.  

Visitor

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2 Messages

8 days ago

Similar to others, I have multiple Tivo with cable cards and lifetime subscriptions which have worked perfectly fine for years. In spite of the expense ($340/mo), I've stuck with this setup because my wife is familiar with it and doesn't want it to change. Anyway...I had one of my Tivo boxes get errors and crash with the Netflix app, so I restarted the device and suddenly all cable channels stopped working (Channel not authorized, error v56). The cablecard was provided and activated by Xfinity long, long ago, and nothing changed on hardware nor my plan...I just restarted the Tivo box and now I'm paying for service that I cannot use. I spoke with support and mostly they don't know anything about Tivo/cablecards until someone finally transferred me to higher level of support who was unhelpful...basically said go get a new box and yes...we will charge you rental fee on it.

If I am forced to get a new box (and spend even more!), then I will immediately cancel cable TV service and get YoutubeTV (as well as try connecting to my HD antenna as boxes support OTA) because if Xfinity forces me to disrupt the working and perfectly capable setup which my wife is familiar with, then I will go with something that is way, way cheaper especially as we're mostly using streaming services now anyway.

If anyone can help with this, I would much appreciate it. Otherwise...I will have to break up with Xfinity.

Official Employee

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2.3K Messages

 

user_luyu1r Good morning, and thank you for reaching out to our Xfinity Forums Team for assistance with your TiVo Cable Card. Having to make changes to your services can be frustrating, especially if you are comfortable and familiar with your existing equipment. Starting in September of 2024, we sent communication out to our cable card customers we would no longer provide new Cable Cards, an if for some reason the card stopped working it would need to be replaced with either an Xfinity X1 box, or we have some streaming options that would not require renting a box. If you opted for a box, we do have a promotion for $0 for 12 months to help with the transition. Since the phase out, our troubleshooting is limited to what we can do with Cable Cards. I have worked with customer customers that have been successful in contacting TiVo for assistance with their devices, (1-877-367-8486). I've listed out below the current TiVo devices that are compatible with our services, along with the other devices that compatible with our Xfinity Stream App.
 
That said, I'm happy to do some troubleshooting, to see if we can get working, adn review over your account and services to see how we can keep costs down as well. When you get a moment, please send a Direct Message with your name, and service address, and I'm happy to take a look! 
 
 
  • TiVo BOLT Series.
  • TiVo Premiere Series 4 DVR (all models).
  • TiVo Roamio Series 5 DVR (all models).
  • TiVo Series 2 and 3, TiVo HD, and TiVo HD XL DVRs are not compatible with Xfinity TV service

https://www.xfinity.com/support/articles/xfinity-tv-app-requirements 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

12 hours ago

I'm having a similar issue that started on February 3. I arrived home to find 3 boxes (2 Bolts and 1 Premiere) all with black screens and the "chennel is not authorized" error. The Xfinity CableCard activation page still showed 3 of the cards paired with the same hosts they've been with for the last 3 to 5 years. Completing the pairing process didn't change the results for the TiVo boxes.

After 2 hours in a chat and close to one hour on the phone, an Xfinity rep scheduled an service technician to visit my residence on February 6. The tech arrived and after a quick conversation about what I previously mentioned, he was on the phone with someone for about 15 minutes before saying that it was not a cable signal or hardware issue. He referred me to the store.

The store rep was incredibly nice and went through several steps before attempting to reactivate 2 of the cards of the cards associated with my account. I returned home to find my Premiere box was back online, but the other 2 boxes have not changed. Attempting another chat session now that started about an hour ago...

Visitor

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3 Messages

11 hours ago

Mistakes in billing and updates are not accurate.

Visitor

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3 Messages

Always placed in hold for 1 to 2 hours and passed around to incompetent people. Very disappointed with service.

Visitor

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3 Messages

@user_4g8kq5​ It's extremely hit and miss. When I changed my plan, I confirmed the changes using the website link they sent me. After the next billing cycle, all my TV services were canceled. This prompted the TiVos to lose their video signal and Xfinity still hasn't been able to get 2 of my 3 boxes back online. The first guy I was in a chat with for about an hour and his final words (from the downloaded transcript) were "I am almost done adding the code to your account and will send it to you shortly." After close to 30 minutes of silence, I checked back in and another person responded with "I see you've been chatting with another team member. Let me review that information so I can pick up where you left off." This began the start of hour #2.

However, the one rep at the store was extremely helpful and stuck with it. She saw that my cards were still associated with my account and somehow initiated an activation. I was sent a confirmation that said the additional $14 charges were for X1 boxes (which I previously did not pay for) and were similar to an "outlet" fee. The Premiere box was displaying channels when I got back home.

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