Visitor
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3 Messages
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increase in the bill of about $30. I now have a piece of TiVo that was working fine and is now useless. I can understand not providing or authorizing new cable cards, but existing customers should have continued to be supported.
user_b1ngjq
Visitor
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2 Messages
1 month ago
My TiVo also stopped working and they gave me a stream box, fortunately my TiVo downstairs is older and does antennae :)
I tried the stream box and its pretty much a Roku that has local and cable channels but is impossible to navigate the menu without the voice control
the remote is very feature poor cant even pause one channel while watching another and switching back and forth
also all recorded shows are online so if you internet goes down you don't have internet or tv :( before internet could be down and tv work or vice versa
going to cancel all comcast and just get a Roku in stead if my TiVo OTA stops streaming and stop paying $15 a month for comcasts steam box and another $70-80 for the the service
I can watch the 30-40 local channels on my antennae from my TiVo Romeo that I switch to upstairs when they decided i get the first cable card free and second one for $10 years ago
The TiVo Romeo has been good enough plus Netflix and Amazon still works on it but not all areas get antennae TV
Sad Tivos days are numbered they have stopped making new TiVo's and they are selling their Apps/menus guides etc. to TV and cable providers
I loved every time a cable provider called and told me about all the new features i have been using on my TiVo for over 20 years :)
Its hard to change to their menu it just doesn't make sense to me ??? all you can do is talk to it, nice but not a feature i needed or wanted
kind of like AI i dont need it, dont want it and did not ask for it
AI please delete your self is all I would ask :) you are probably talking to AI on your comcast remote No Thanks !
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user_sj9ts3
Visitor
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1 Message
1 month ago
Whelp, I guess it's good bye Comcast
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user_7o1ndp
Visitor
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3 Messages
18 days ago
I’ve used both Comcast and Ti-Vo for YEARS. Cable card stopped authorizing channels, Ti-Vo and Comcast both promised that Comcast would bring out a new Cable Card that would fix it. NOPE. Technician arrived only to say they no longer support Ti-Vo, no longer have cable cards. So I had to give up Ti-Vo. Why wasn’t Customer Service aware of this change? Why didn’t customers receive a letter or email letting us know? I feel like these are the kinds of things that make Comcast so frustrating for the customer.
(edited)
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user_uje0d7
Visitor
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2 Messages
9 days ago
Add me to the list of long-time TiVo users who suddenly lost access to HBOmax channels that I have been paying for for years. I can still get all of the basic cable channels, so my cableCard works, but it has not been authorized for HBOmax. Some of the comments in this group suggest that it is possible to get that authorization into the cableCard. Is that true?
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user_rmw1
Frequent Visitor
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9 Messages
7 days ago
A few months back when my promotional price ended Xfinity offered me a new promo and the agent insured me that I would not affect my Tivo cards. When the email came with my new contract the Tivo cards were missing. I quickly called Xfinity and cancelled the new promo, I am now paying full price for Internet & Cable. I have 2 Ramios and 6 Mini's all networked through Moca and from everthing I've read it doesn't look like there's any good solution when Xfinity finally pulls the plug.
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user_fo0m3i
Visitor
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1 Message
2 days ago
It does appear like Xfinity intentionally "obsoleted" cable cards to force customers to use (and pay for) Xfinity cable boxes.
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user_luyu1r
Visitor
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1 Message
10 hours ago
Similar to others, I have multiple Tivo with cable cards and lifetime subscriptions which have worked perfectly fine for years. In spite of the expense ($340/mo), I've stuck with this setup because my wife is familiar with it and doesn't want it to change. Anyway...I had one of my Tivo boxes get errors and crash with the Netflix app, so I restarted the device and suddenly all cable channels stopped working (Channel not authorized, error v56). The cablecard was provided and activated by Xfinity long, long ago, and nothing changed on hardware nor my plan...I just restarted the Tivo box and now I'm paying for service that I cannot use. I spoke with support and mostly they don't know anything about Tivo/cablecards until someone finally transferred me to higher level of support who was unhelpful...basically said go get a new box and yes...we will charge you rental fee on it.
If I am forced to get a new box (and spend even more!), then I will immediately cancel cable TV service and get YoutubeTV (as well as try connecting to my HD antenna as boxes support OTA) because if Xfinity forces me to disrupt the working and perfectly capable setup which my wife is familiar with, then I will go with something that is way, way cheaper especially as we're mostly using streaming services now anyway.
If anyone can help with this, I would much appreciate it. Otherwise...I will have to break up with Xfinity.
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