Hello @user_b3eb84you will need to be signing in with your Xfinity ID/password to see this icon. After that, just follow the instructions below.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section.
Thank you both for your help. The key step was signing in. I see the DM icon now. I even see it when viewing other's posts. But I will only use it when invited within my own posts.
@user_b3eb84 I'm glad to hear you're able to see the DM icon now, and reviewing you comment you had made it sounds like you're having issues with accessing your voicemail and call log through the web interface.
- Is that correct?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
That is correct. I can not access home phone voicemail online. Service is down with no estimated time/date when it will be fixed. I will be looking for an alternative home phone provider when I get home next month.
We sincerely apologize for the delay in the fix regarding the voicemail. Our teams are working to get it resolved. We appreciate your patience and understand the frustration.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityAlfonso
Official Employee
•
1.1K Messages
3 months ago
Hello @user_b3eb84 you will need to be signing in with your Xfinity ID/password to see this icon. After that, just follow the instructions below.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section.
(edited)
0
Again
Expert
•
30.9K Messages
3 months ago
@user_b3eb84
(edited)
0
user_b3eb84
Visitor
•
9 Messages
3 months ago
Thank you both for your help. The key step was signing in. I see the DM icon now. I even see it when viewing other's posts. But I will only use it when invited within my own posts.
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