Visitor

 • 

1 Message

Thursday, January 29th, 2026 4:19 PM

Direct Messaging

Where can I find the direct messaging button to contact Xfinity Support?  I don't see it in the upper right hand corner.

Oldest First
Selected Oldest First

Official Employee

 • 

596 Messages

6 hours ago

Good morning @user_o7omq9, and thanks for posting to the Xfinity forums, I hope this message finds you well. Normally in order for the button to show up to reach out to us to show up, you have to be invited to chat by a representative. What was the issue you had you needed to talk to support about?

forum icon

New to the Community?

Start Here