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user_l1oqrh
1st Topic

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1 Message

Friday, September 26th, 2025

Direct messaging to file a complaint for damaged front yard

The construction cable run had damaged my front yard, need to file a complaint to get compensated for repairs 

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2 days ago

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XfinityEricB

Official Employee

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2.6K Messages

2 days ago

Thanks for reaching out to us directly for help with damage claim user_l1oqrh. I work with you there to get the claim put in.

 

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user_94p682

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1 Message

2 days ago

My Xfinity internet was installed on 09-21-25 and the installation was done very sloppy and damages were done at my unit.  So I've tried calling comcast multiple times but nothing has been done to resolve this issue with my installation 

Wires hanging from the third floor 

Holes in the walll

Account [REMOVED: PERSONAL INFORMATION]

(edited)

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XfinityAirelle

Official Employee

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2.9K Messages

 

user_94p682 We’re really sorry to hear about the way your installation was handled — that’s not the experience we want for you. We definitely want to make this right. Since you’re dealing with damage at your home, we’ll need to get a claim started so the right team can review and follow up with you directly.
 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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2 days ago

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EG

Expert

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113.6K Messages

2 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section. 

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