Visitor
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1 Message
Direct message
A tech was working on the pole installing a new line to the house next door. I think he boggled something up with my connection because when he finished and left , I noticed my internet had gone down. I troubleshoot the connection and gateway and XA indicates the issue is not the gateway and that there is no signal coming in. Looking to have a tech resolve issue at the pole. I am paying for service and it seems xfinity's automated system says I can't get a tech for 3 days.
EG
Expert
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120.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.2K Messages
1 hour ago
Good morning @user_31ivmu, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond. I am sorry to hear about the issues with the service, as someone that works from home I know how important internet is, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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