Direct message

Hello @user_h1cmy4  and thank you for reaching out on our Xfinity Community forums for assistance! 

If you're looking for the status of a ticket, just to let you know, most open tickets on your account should be viewable via the Xfinity Assistant or on the Support page.  You can get additional information here if you would like to try to get your status as well: https://www.xfinity.com/support/articles/check-status-support-ticket

Typically, the direct message icon shows in the upper right corner of the site to the left of your profile icon.  It looks almost like a square speech bubble at the top, and there is usually a bell shaped notification icon there as well. 

You must be signed in to see it.  If it's not showing for you, then you may want to log out of the page, clear your cache and cookies, and try again.  

@user_h1cmy4 @user_h1cmy4 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478