Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since we have you on the direct message we'll continue the conversation there.
Im not sending a specific person a direct message. There is no icon to start a direct message unless you make a post first, which defeats the purpose of it since I have to provide personal details to get the modem deactivated. I just did what is on the support page.
@thisisjjd I can help you out with this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Raycharlz13
Visitor
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3 Messages
5 months ago
Had to post something to get direct message to show up.
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XfinityOrlandoM
Official Employee
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3.4K Messages
5 months ago
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since we have you on the direct message we'll continue the conversation there.
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Raycharlz13
Visitor
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3 Messages
5 months ago
Im not sending a specific person a direct message. There is no icon to start a direct message unless you make a post first, which defeats the purpose of it since I have to provide personal details to get the modem deactivated. I just did what is on the support page.
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thisisjjd
Visitor
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2 Messages
2 hours ago
I am also having the same problem - no direct message icon. Will making this comment make it appear?
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