Visitor

 • 

1 Message

Tuesday, January 27th, 2026 2:48 AM

direct message

How do I send a direct message to file a complaint? I don't see an option at the right hand corner next to the bell. ??

Oldest First
Selected Oldest First

Official Employee

 • 

3K Messages

2 hours ago

@user_nnc84n

Hi there! Thanks for taking the time to create a post. Our team is a corporate team, and we are happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

forum icon

New to the Community?

Start Here