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meekeral Be sure to check out our Xfinity Community Forum Guidelines. Remember that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message

@meekeral 

I keep seeing this message but it's faulty. There is absolutely no direct message chat icon anywhere on the forum or main site.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it