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meekeral
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Visitor

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4 Messages

Tuesday, March 31st, 2026 10:31 PM

Direct Message Chat Icon

I keep seeing this message but it's faulty. There is absolutely no direct message chat icon anywhere on the forum or main site.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Question

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7 hours ago

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XfinityQuemekia

Official Employee

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1.3K Messages

4 months ago

meekeral Be sure to check out our Xfinity Community Forum Guidelines. Remember that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message

(edited)

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Again

Expert

 • 

34.5K Messages

4 months ago

@meekeral 

I keep seeing this message but it's faulty. There is absolutely no direct message chat icon anywhere on the forum or main site.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 

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ccheng

Visitor

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2 Messages

7 hours ago

I called two weeks ago and chatted with a live person regarding to the pedestal of CATV in the front of my house were tilted 30 degrees. As of today, It has not been fixed yet. Please send some to to straighten the pedestal between the houses of 40729 and 40749 street number.  Can you help?

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