Didn't receive xFi Pods after upgrading to xFi Complete

@XfinityAlfonso​ 

it would have been nice to know these facts before I purchased my plan. I never received any instructions. I have certain parts of my house where there is no signal and parts of my home perimeter where the signal does not reach my camera so some of the devices are impossible to connect even for a weak signal. That said my Xfinity app gives me the following message , “

Add a Pod for better coverage

Your test showed some connection issues.

Consider adding a Pod to extend your WiFi network and help eliminate dead spots in your home.”. Also about a third of my devices show weak or fair signal. The whole point of me upgrading to higher speeds is to be able to use that high speed everywhere. The pods are the only way to get a high speed to all locations. The devices that say weak are slow to respond and have very low speed. 

OK, so we've gotten the evaluation results, and it suggests the Boost Pod - there should be a link with that communication to order the pod and have it sent out. Are you able to see that? 

Where would I see this link?  

I have opened the app and I don’t see any kind of link or notification. I also haven’t received a text or email about this. 

Thank you so much for using our Forums and for reaching back out. Our team is here happy to work with you and to see where we are with your wifi in home evaluation. To get started can you send us a DM with your name and address?

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