Didn’t receive what was offer

Hello! I recently hired an internet service with you, the package included a streaming box, the installation fee is on my statement but didn’t receive it. Also you offered a $200 Amazon gift card, and I still don’t get it.
I’ve been trying te reach you by Phone but no one was able to help me.
Hope I can have an answer and solution to my situation soon.

Responses

XfinityAirelle

Official Employee

•

2.5K Messages

3 days ago

user_op7i24Hey there—thank you so much for reaching out, and I’m really sorry this has been such a frustrating start with us. You signed up expecting certain things to be included—like the streaming box and the $200 Amazon gift card—and it’s totally understandable to feel upset when those things haven’t shown up yet. You deserve to get exactly what was promised, without having to chase it down.

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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Customer Service

user_op7i24

Didn’t receive what was offer

XfinityAirelle

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