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user_44d128
1st Topic

Visitor

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4 Messages

Wednesday, June 8th, 2022 8:53 PM

Closed

Didn't receive gift cards for lines added in 2021

Hi Team,

I added 3 new lines and transferred my numbers to Xfinity Mobile. This was done late last year while the $200 per line promotion was active. I have order confirmations that I qualified for the reward. I finished the activations in time and satisfied all the requirements. I was tracking my reward on the incentive tracker. I saw a $600 gift card there for a week or so, and it disappeared. It's been months and I'm yet to receive my $600 gift card. I've spoken to several agents through chat but to no help.

Every time I call the rewards center, they just put me on hold and hangup the call. It's a frustrating experience. I would greatly appreciate if one of you could please help me with this. This is a terribly long wait -- like 6 months. Please help!

Question

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Updated 

3 years ago

110

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This conversation is no longer open for comments or replies and is no longer visible to community members.

CCTimothy

Valued Contributor

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406 Messages

3 years ago

Thank you for reaching out on the forum! As we don't have full access to Xfinity Mobile (XM) accounts, I wanted to provide you with a link to their direct chat: https://comca.st/3aAA3VL

 

You can also contact the XM team at 1-888-936-4968.

4

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user_44d128

Visitor

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4 Messages

@XfinityTimothy​ I used the direct chat option several times in the past, but the issue is still unresolved. I'm not sure whom to talk to regarding this.

3 years ago

0

XfinityThomasC

Official Employee

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2.5K Messages

Hello @user_44d128! I may be able to put in a research ticket for your rewards card. Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_44d128

Visitor

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4 Messages

I do not see the option to reply at all. Where is this button?

3 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

You can click the "direct messaging" icon or https://comca.st/3lv0gXz

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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