Visitor
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3 Messages
Diamond rewards Peacock Premium benefit no longer working
I'm a Diamond rewards member, so as far as I was aware, I have access to free Peacock Premium with my Xfinity subscription. Even though the reward is claimed, the linked Peacock account just prompts me to buy a new plan. When I go to https://customer.xfinity.com/activate-peacock with my Xfinity account, it tells me I'm not eligible. Am I missing something, or should I have access to the Peacock benefit?
XfinityJeniece
Official Employee
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2.3K Messages
1 month ago
Hey there, Croquette, thanks for reaching out through Xfinity Forums regarding your Peacock concerns. We truly appreciate you being an Xfinity Diamond Reward member. You would have access to Peacock through your Xfinity Rewards. If it is showing redeemed it should be working for you. Have you tried signing in to Peacock with any and all email addresses that may be associated with your account? Often times the offer gets tied to an older email address.
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iiRxseT
Visitor
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9 Messages
1 month ago
Same thing is happening to me. I called and they said they’re aware of the issue and will let me know when it’s resolved. It’s been 3 days and still nothing. I’ve had peacock forever and now it tells me I need to sign up for a plan.
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DD7471
Visitor
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2 Messages
28 days ago
Same thing with me. Called for technical help yesterday and they said they would call back in 24 hrs, not. What is the problem???
Why isnt the rewards offer working for diamond xfinity clients?
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DarknessFalls
Regular Visitor
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4 Messages
15 days ago
I discovered the same issue. When I went to the rewards through the app, it said it was already activated. On a hunch, I went strait through a browser through this address,
https://customer.xfinity.com/activate-peacock
On this page, I was able to reactivate the peacock subscription and have it working again. Hope this helps someone else out.
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