Visitor
•
2 Messages
Diamond membership perks
I keep getting emails that I'm a diamond member and there is a perk I can redeem and then activate. I saw another post that also says they cannot access these. One Xfinity response says to click on the chat button, another says use the DM button next to the bell. When I'm signed in on the forum, I see neither of these options. So many broken links on the website too. I cannot access the membership perks page to redeem anything. I keep getting a message that says "this option is currently available to primary account holders". That's me, and I still can't access it. Can't even get this message to post. I'm logged in the same way everywhere and can access my billing info.
XfinityJustinC
Official Employee
•
2.1K Messages
6 hours ago
Hello, @user_le5hhl thank you for reaching out over Xfinity Forums. With being new to Xfinity Forums I understand you may not be familiar with processes. If you haven't been asked to send a direct message, you would wait until asked to do so by an employee. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I'd definitely like to investigate the Xfinity Rewards not being able to get accessed. To confirm, when logging in with the primary profile you're using the email address or phone number associated with the primary?
If needed the contact information can be updated following the steps outlined here: https://www.xfinity.com/support/articles/update-account-preferences
2
0