Diamond membership perks

I keep getting emails that I'm a diamond member and there is a perk I can redeem and then activate. I saw another post that also says they cannot access these. One Xfinity response says to click on the chat button, another says use the DM button next to the bell. When I'm signed in on the forum, I see neither of these options. So many broken links on the website too. I cannot access the membership perks page to redeem anything. I keep getting a message that says "this option is currently available to primary account holders". That's me, and I still can't access it. Can't even get this message to post. I'm logged in the same way everywhere and can access my billing info.

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XfinityJustinC

Official Employee

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2.1K Messages

5 hours ago

Hello, @user_le5hhl thank you for reaching out over Xfinity Forums. With being new to Xfinity Forums I understand you may not be familiar with processes. If you haven't been asked to send a direct message, you would wait until asked to do so by an employee. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I'd definitely like to investigate the Xfinity Rewards not being able to get accessed. To confirm, when logging in with the primary profile you're using the email address or phone number associated with the primary?

If needed the contact information can be updated following the steps outlined here: https://www.xfinity.com/support/articles/update-account-preferences

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user_le5hhl

Visitor

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2 Messages

Yes we only have one profile - the primary/manager - and I'm using the same email address and phone number associated with the account. Perhaps if customers did not have to go down so many rabbit holes to find support and information from Xfinity, and if the website worked properly, and if I did not lose service about 10 times this week, I could have been more patient and read all the forum RULES before sending a message. Admonishing customers about forum rules does not do much to improve customer satisfaction with Xfinity service. In fact, your message has moved me that much closer to finding another service. Please don't bother to look into my membership "perks" access because I no longer wish to waste any more time on this matter.

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4 hours ago

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XfinityJustinC

Official Employee

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2.1K Messages

@user_le5hhl It wasn't my intention to add frustration to the experience, rule violations can lead to forum access be suspended or revoked and don't want that to happen and the only reason that was mentioned earlier.

I appreciate the confirmation that you're using the phone number and email associated with the account, that was asked to ensure that was indeed the information associated with the primary profile.

Our team is here for assistance 7 days a week between 6am - 1am ET for employee support. If you change your mind and want to have this looked into further please let me know.

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4 hours ago

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Customer Service

user_le5hhl

Diamond membership perks

XfinityJustinC

user_le5hhl

XfinityJustinC

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