Contributor
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208 Messages
Diamond Member Reward Question
I am a Diamond member and really like the Rewards that come with it. I received an Email that stated I could get an Apple Watch on Xfinity as part of the Rewards Program. It gave me a code to enter at check out. I get to check out and it says there is a $12 monthly device payment and then a $10 Internet usage fee, and then taxes on the device to pay upfront. Am I missing something or doing something wrong. Thanks for any help.
XfinityThomasA
Official Employee
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1.4K Messages
11 months ago
Hello, @Terry0327, and thank you for your feedback! Our Digital Care team would be happy to help take a closer look at your reward and review the details together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Anon2
Contributor
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129 Messages
11 months ago
This is typical of Xfinity. Sounds like a really nice reward, until you read the fine print. It's a free Watch, but you've got to ACTIVATE it with service from them. Not sure why it's telling you there's a "device payment," too, but I read the first line of the terms and conditions and backed out immediately.
This rewards program is kind of a joke. It seems designed just to keep you buying more and more from Xfinity.
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Terry0327
Contributor
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208 Messages
11 months ago
You are correct. The payments on the watch are credited to your account on a monthly basis only if you stay with Xfinity. If you leave Xfinity you will owe a balance of the watch at all the remaking payments
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hellfire4z
4 Messages
11 months ago
I too received an email about being eligible for the Apple Watch, but when I went to Rewards it wasn't there. I am a Diamond level.
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user_9m3lg5
5 Messages
10 months ago
I am having the same problem with my "free" Smartwatch from Xfinity. I can't get Xfinity to apply credits to my account for payments run on my credit card but yet they sent me a Retail Installment Contract stating that I agree to make 24 monthly payments of $12.49???????? For my free watch?????? Looks like I get to return my watch and fight with Xfinity over the $35.00 restocking fee. GRRRRRR.
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Terry0327
Contributor
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208 Messages
10 months ago
A way to keep you tied to Xfinity. However, I did get a great deal on the phones I purchased.
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chris2tracey
New Poster
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3 Messages
8 months ago
I received an email from Xfinity stating that I am getting Peacock Premium for FREE. I followed the prompts to activate the service and got to a part where I was to put in my credit card information. If it is indeed FREE, why do you need credit card information? Please advise!
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