Visitor
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3 Messages
Device unlock.
They will not unlock my paid off 15 pro max after many phone calls, discoonects, agents lying or agents pushing services or products. It is unreal how they reat thei loyal customers. I just want to sell my phone( my property). They will not help. [Edited: All Caps]
XfinityFrank
Official Employee
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2.3K Messages
6 months ago
Hi there, @Wjtcustom! Thanks for reaching out to us here on the Community Forum and sorry to hear about the poor experience. We would be happy to assist with your device. First and foremost, the requirements to unlock a device are located here : https://www.xfinity.com/support/articles/eligible-to-unlock-phone. Can you review, and if all the requirements are met, let me know what exactly you are experiencing. Thanks!
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