Visitor
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1 Message
Device credit
Purchased two iPhone 17 and traded in two 15 during a promotion in Sept. I was due to be credited 1100 per phone. I have not received the credits and feel I was scammed. Customer service [Edited: "Inflammatory"] with Xfinity.
XfinityJeff
Official Employee
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430 Messages
56 minutes ago
Good morning @user_cb29d0, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have not yet started receiving the credits for your trade-ins, I know that is frustrating, but you have reached the right team that can take a look at this for you. Did you get an email or other notification that your trade-ins had been received?
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