Visitor
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2 Messages
Destroyed My Brand New Yard
I don't know what else to do...customer service has been a NIGHTMARE getting my service installed in a new construction home. I was lied to by every single support member and hung up on several times. I can't believe this is how they treat a brand NEW customer.
Finally got the service installed and the technician put in a request to have the line buried...got updates texted to me and it was supposedly scheduled for the middle of August, which was fine.
I come home from work two days ago to find my brand new grass and brand new backyard in shambles!! I'm horrified!!
I contacted customer support and the representative was very apologetic and swore up and down that I would receive a phone call yesterday and that this matter would be remedied immediately. I told her that I had been lied to several times in the past month so I wasn't confident I would receive the phone call, but she again promised it would happen. She gave me her representative ID and an issue number as a sign of good faith.
Guess what?!? No phone call yesterday!!
I don't know what to do...I'm tired of having to re-explain myself 10 times per phone call and I'm tired of nobody actually being able to help me and I'm beyond tired of being LIED to every single time I talk to them.
Nothing short of a professional landscaper coming to redo my yard will suffice. It has now become a safety hazard for my dog.
THIS IS UNACCEPTABLE. PLEASE HELP!!!!!
XfinityKatie
Official Employee
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744 Messages
4 years ago
Hello @JenLayla, we hate to hear of the experience you've had getting your services set up. First impressions mean so much, and we know that this is certainty not the way we'd like things to turn out. We take reports like this very seriously and want to ensure that this is sent over to the correct team for proper review. If you send us a private message with your full name using our peer-to-peer chat service, we'll be able to help out with this right away. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.
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JenLayla
Visitor
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2 Messages
4 years ago
I've submitted a private message as requested...hopefully things get resolved but unfortunately I'm not holding my breath
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Again
Expert
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31.6K Messages
4 years ago
@JenLayla
Just wanted to say, it looks like you have a small back yard, but that could be the perspective of the photo. Anyway, love the grass! And I see so much potential for having a really nice yard [no, I'm not a retired landscaper!]. I know that Comcast will make that line right for you. Congrats on the new home!
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user_4faa9f
Visitor
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1 Message
4 years ago
I really hope this got resolved for you because I literally just had the same problem. I just moved into a new home and had the backyard sodded last week as well as concrete slabs and rocks on the side. It cost a pretty penny and today the technician comes and completely tears up an entire section of the yard as well as left trash from whatever devices he used and just threw all these plastic bags and wrappers all over my yard. The pallets of grass could have easily been removed and replaced intact but instead this guys digs it up and turns it over. I am beyond livid!
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