Visitor
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1 Message
Derogatory Billing name change/Bullying from customer service representative
I had a not so pleasant interaction with an xfinity customer service representative back in spring 2024. After the incident my billing email was changed to a rude email name that wouldn’t allow me access to my account since the new and rude email name was listed as the main email…
i had already been with xfinity for a year.
i called multiple times over multiple months and finally got my personal email back on the account for acres.
However it’s been over a year and xfinity still won’t remove the rude email which is still a problem because it is listed as the back up verification email.
OVER a year of this!
Also the name that addresses me in my statements is derogatory and vicinity will do nothing to change it.
i am appalled and floored as to why xfinity will do nothing to correct any of this or look into this.
Its a breach of privacy at the least
I’m feeling interestingly exasperated as what to do as no calls to xfinity ever have a resolve to this issue.
It’s really rude and outward bullying seems to be an acceptable way to treat long time customers.
XfinityJeff
Official Employee
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423 Messages
51 minutes ago
Good morning @user_8w8lbq, and thanks for bringing your concern to the Xfinity forums, I hope this message finds you well. I am very sorry about the experience you had with that email address being added to the account, but you have reached the right team that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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