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user_451f78
1st Topic

Visitor

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3 Messages

Thursday, June 10th, 2021 6:08 PM

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Demolition

Hello, I'm a project manager for a site in Florida and I need a demolition letter of approval from comcast in order to get a demolition permit. If you can please help it would be much appreciated it. 

Question

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Updated 

4 years ago

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XfinityBillie

Official Employee

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3.4K Messages

4 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I would love to look into your request and further assist you. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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XfinityAirelle

Official Employee

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2.7K Messages

Hi there! Im sorry that you are having trouble. We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_451f78

Visitor

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3 Messages

It looks like I cannot respond to you either using the chat. can someone initiate a chat with me. 

4 years ago

0

XfinityAirelle

Official Employee

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2.7K Messages

Please do not search for our names as that will not provide a result. Please search for "XFINITY SUPPORT" and you should be able to start a chat there. Thank you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

BruceW

Gold Problem Solver

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26.5K Messages

4 years ago

To send a "Peer to peer" / "Private chat message" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •  - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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