Visitor
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1 Message
delivered to wrong address
Hello, my equipment was delivered to the wrong address and the chat assistant cannot help with that issue, how can I get in touch with a real person to solve this?
Visitor
•
1 Message
Hello, my equipment was delivered to the wrong address and the chat assistant cannot help with that issue, how can I get in touch with a real person to solve this?
XfinityCliff
Official Employee
•
545 Messages
6 hours ago
Hello @user_rj9qqx, and thank you for reaching out on our Xfinity Community forums!
In order to better understand how to guide you could you please give us a better idea of what equipment you were expecting and for what services this was for?
Was this replacement equipment for an existing account, new equipment for new services, and was this related to Xfinity post-paid services or Xfinity NOW (pre-paid) services?
Any additional detail you can provide without giving away personal information will aid us in guiding you toward next steps!
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