Frequent Visitor
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17 Messages
deleting old service address
I moved 2 years ago and was given a new account number. My old address and account number still show up under "My Account" I tried to delete but when following the instructions and clicking on "account and identity" I get logged out. I tried several times. Reason I want to delete is that I cannot add my phone number for account recovery since it is associated with the old account. Not sure if deleting the old account will allow me to add the phone number or if there is another solution?
XfinityFrank
Official Employee
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1.3K Messages
4 months ago
Hi there, @BLC1182! Thanks for reaching out to us on the Community Forum! Deleting it will likely not allow you to use the phone number. What you want to do is log in to the account that has the phone number attached and remove it. Once it's no longer attached, you can add it somewhere else. You can find directions here to find the ID if you don't remember it and change the password if needed to get in. https://www.xfinity.com/support/articles/how-to-change-your-username Let us know how it goes!
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