1 Message
Delayed Shipping FAIL
I just signed up for an Xfinity internet plan yesterday (8/15) and requested delayed shipping for the modom/ router so that it wouldn't be delivered till 8/26. I am now getting an email from FedEx that it was already delivered (8/16)??? It obviously wasn't delayed at all. I am frustrated because I have not yet moved to the address that it was shipped to and I am worried it will be stolen in that time. I had previously called and asked if I could pick up in store or have it shipped to a different address and was told no, and that delayed shipping was my only option. I am already extremely frustrated with this company and I am definitely interested in trying to take my business elsewhere.
XfinityJeniece
Official Employee
•
3.2K Messages
10 months ago
Hey there, user_ynqjlv, thanks for reaching out through Xfinity Forums regarding your account. We definitely want to take a look at your shipping details and get to the bottom of this issue. I know how important it is to have equipment delivered as requested. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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