2 Messages
Delayed Shipment of Equipment Not Honored
I signed up for new service on 8/1 and requested delayed shipment of my equipment for 8/26. My equipment was shipped out on 8/2/23. I got the complete runaround from Xfinity's customer service who told me to contact FedEx. I contacted Fedex and was told only the shipper could update the address. The delayed shipment should not be offered if it is not honored. I do not move to my new address (in a city 300 miles away) until the date I requested. I just need someone that can assist me with this issue. I need to make sure my billing start date is 8/26 and that I will not be billed for the equipment that is being shipped before the requested date.
EG
Expert
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111.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.4K Messages
2 years ago
Hello there, @user_c4a5be ! I can check into your account and make sure the billing start date is what you requested and that you will not be charged for any service or equipment until that time. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address for the new account. Thanks!
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XfinityFrank
Official Employee
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1.4K Messages
2 years ago
@user_c4a5be I am sorry that happened! The directions I provided are for private messaging here on the forums. We would love to help! Just send us a message when you are ready!
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