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user_0f1ycs
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3 Messages

Monday, April 28th, 2025 10:45 PM

Delay activation of services

I ordered service for my new apartment thinking I could choose when to pick up my router. Just got a confirmation that the router was being mailed to the new address. But I don’t have access to the unit for another month. 

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Updated 

6 days ago

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XfinityMarshante

Official Employee

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55 Messages

6 days ago

Hello @user_0f1ycs, Thank you for taking the time out of your day to leave a post. Hope you are having a wonderful day. Congratulations on your new apartment, and we appreciate you taking Xfinity with you to your new location.  How long has it been since you placed the order for new services? 

 

 

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user_0f1ycs

Visitor

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3 Messages

@XfinityMarshante​ hi, I submitted the order a few hours ago, the confirmation was sent at 4:15 pm mountain time 

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6 days ago

0

XfinityMarshante

Official Employee

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55 Messages

@user_0f1ycs, thank you for providing me with the details. In certain markets, the option to change the address or delivery date is only available for 30 minutes after a standard shipping order is entered. Since it is outside that window, you can also use the UPS My Choice or FedEx Delivery Manager tools to change your getting-started-kit delivery date or reroute your package to an access point or store location. This option is available in all markets.

 

 

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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user_0f1ycs

Visitor

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3 Messages

@XfinityMarshante​ hello, it is now too late for that and it was not a clear option. The package has now been delivered and should be considered lost. I tried to get this resolved starting immediately after I got the confirmation text but there has been no way to contact any person in Xfinity or any clear menu to do any of the things you mentioned. 

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6 days ago

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XfinityPeterH

Official Employee

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1.8K Messages

 

user_0f1ycs

Typically, we can only modify orders within the first 30 minutes of approval. However, our team is here to help you. Please send us your full name and complete address in a direct message.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
Select "Xfinity Support" from the drop-down list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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