Defective Document Submission Link For Name Change Request

Hello. I need assistance with an existing legal name change / Account Change Request on my Xfinity account.

I have already gone through Xfinity support regarding my legal name change and was told that the new legal name would be reflected on my account. I subsequently received an Xfinity email stating, “We’ve received your name change request,” instructing me to submit documentation through the secure “Submit Documents” link.

However, the link does not work. When I click it, I receive the message:

“This document upload link didn’t work. Please check the email you received and try again.”

I therefore have no way to provide the requested documentation.

This is not a chosen/preferred/display name change. I need the legal account-holder name and billing name changed to my new legal name.

Please locate my existing Account Change Request and reissue a functioning secure document-upload link so I can submit my government-issued identification/legal name-change documentation. I do not want to transmit identity documents through unsecured email.

I have already spent considerable time working with support on this request, so I would appreciate having the existing case corrected rather than restarting the process.

Thank you.