Visitor
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1 Message
Decline
My Xfinity prepaid Mastercard has a $400 balance, but my $249 AirPods purchase at Apple was declined. The phone number only gives me automated options. Please check why the transaction was declined and connect me with the prepaid card team.
XfinityFrank
Official Employee
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2.8K Messages
15 days ago
Hi there, @user_x1i8md. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with your prepaid Mastercard. Let's see if we can figure this out. Is this a physical or digital card?
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