Deceptive business practices

Hello @user_yjl0eq, and thank you for reaching out on our Xfinity Community forums and sharing your recent experience with us.

We appreciate you taking the time to share these details. From the interaction you've provided, we can certainly understand your concerns regarding the overall experience and the confusion caused when an additional service was discussed while you were simply trying to add the More Sports & Entertainment package.

Feedback like yours is important, as it helps highlight opportunities to improve both the customer experience and the clarity of account change discussions. We want customers to feel confident that the services being presented align with what they have requested.

If you'd like us to take a closer look at the recent changes made to your account and confirm that you're receiving only the services you requested, please send us a Direct Message* with your full name and service address. We'd be happy to review the account details and the completed order with you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.